Service & Warranty Policy

EyeVivid Finds aims to provide practical products that are accurately described and suitable for normal daily use.

Service Support

If you receive a damaged, defective, incorrect, or missing item, contact us at info@eyevivid.com within 7 days of delivery with your order number and clear photos. We will review the issue and provide a reasonable solution, which may include a replacement, refund, or further instructions.

Warranty Scope

Our service warranty covers manufacturing defects and order fulfillment issues reported within the stated support window. It does not cover normal wear and tear, accidental damage, misuse, unauthorized modification, improper care, or damage caused by external conditions after delivery.

How to Get Help

Email info@eyevivid.com with your order number, product name, issue description, and photos or video if applicable.