Returns & Refunds

We want your order to arrive in good condition and match the product information shown on the page. If you need help, contact us at info@eyevivid.com.

Return Window

Eligible items may be requested for return within 30 days of delivery. Items should be unused, clean, and in original condition where possible.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, email us with your order number and clear photos of the package and product.

Non-returnable Situations

Items that are heavily used, altered, damaged after delivery, or missing necessary order information may not be eligible for return.

Refund Timing

Approved refunds are processed back to the original payment method. Bank or payment provider timing may vary.

Business Information

Website / Brand: EyeVivid Finds

Operating Company: Po Yue International Trade Co., Limited

Registered Address: Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Company No.: 80099916

Business Registration Certificate No.: 80099916-000-03-26-0

Company Type: Private company / Limited company

Legal Status: BODY CORPORATE

Business Nature: CORP

Email: info@eyevivid.com